Cancellation of an Order
You may cancel your order before the product is shipped .If you wish to do so , you need to intimate us immediately by calling +91 99441 33022 , followed by an official email to branddevimuthukumar@gmail.
This is however subject to the order not being a bespoke (custom) order made to measure features (and / or ) doesn't involve services that impact the design alter the nature of the product such as a Fall / Pico,Detachment of Blouse etc
Exchange , Returns & Refunds
- Exchange or Return is not applicable on a product that is Made to Measure or involving any sort of Customization
- We do not Entertain any returns on Semi-Stitched Products or Fabrics.
- For other products an exchange may be entertained in the event of a defect in the product or an acute color mismatch between the physical product and the product as displayed in our website . However this is subject to the verification and approval by us.
Any Return or Exchange request should be raised within 48 hours from the time of receipt of the product in written via an email to branddevimuthukumar@gmail.
- In the unlikely event that your product has arrived damaged please take photographs of the consignment and share the same with our customer service team as soon as you receive the product or within 24hours from the receipt .
- The Product Returned should be in Original & unused condition and must be sent along with original bills & tags
- We will evaluate the product hence received for the nature of complaint and decide on the validity of the claim
- In the event of a valid claim our team will get in touch with you toward the next steps and to ensure a suitable resolution to the problem
- Please note that all our products undergo thorough Quality Check when they arrive to us and before being dispatched to you . Since most of our products are handmade with some being very delicate work we urge to handle the products with care so that we may be able to offer you an exchange or refund as per the circumstance
Customs Duty & Taxes
Orders that are shipped outside of India may be subject to customs duty , levies & Taxes as governed by the local law. Please note that Devi Muthukumar will not bear such charges .We assume that you are aware of any such additional duty / taxes as regulated by your local government.
Offers and Discount:
At Devi Muthukumar, we may come up with offers and promotions . These are time bound offers relating to a specific occasion, customer loyalty, annual sale,etc. These offers can be automated or coupon code driven. Please note the general terms with respect to discounts and offers.
- The discount code issued cannot be clubbed with any other existing offer.
- The discount is only applicable on the product value and not on shipping charges
- The discount code shall be entered during the checkout.
- For further assistance and details, kindly contact the customer care.